ReACT: 10 Things Your Cleaning Lady Doesn’t Want You to Know (TLC)

When we see something that makes us stop and say, “Is that right?” I think that’s good enough cause to make it clear to the web readers of the world that you have a reaction worth noting. That’s the reasoning behind our ReACT blog entries, for your future reference. It will give us a chance to comment on the words being shared in our industry and take part in the controversy or argument. Today’s topic is less of an argument than it is just plain feedback from individuals who have used a cleaning service in the past. It’s good to hear the truth about your experiences with people who you hire, but in this case, the act of generalization is hindering the truth.

TLC online released a “10 Things…” last week which claimed to be a collection of things your cleaning lady (or service of any kind) doesn’t want you to know. Let’s review what this article had to say:

10. She Doesn't Know Much More about Cleaning Than You Do

Claim: Average cleaning professionals never receive formal training.

Reaction: This may be true, but usually if you go with a professional cleaning company they will claim out right that their staff has been trained on correct products to use and other cleaning techniques that have made the company successful for its lifespan. Also, in the original quote, you can state what products you want used in your home or office, so the technicians are directed to use exactly what you request and nothing else.

9. She Brought Other People's Dirt and Germs into Your House

Claim: Cleaning professionals go to site to site and get dirtier as they go.

Reaction: Not going to lie to you here- cleaning is dirty work! But if your cleaning service is not using fresh towels and dusters for each location, it’s probably an aim to cut corners and is certainly not professional.

8. She's Working Faster but Not Necessarily Better

Claim: Your maid service is cutting corners to go home early.

Reaction: This is how cleaning companies make their money. It’s the honest truth – if your service quotes your cleaning job for 4 hours and it takes the staff 3 hours and 45 minutes, they’re ahead of the game and have made the company some money. But the issue is not that your cleaners are cutting corners; they are more likely just learning the best way to work the job location and be more efficient. If you see that things aren’t shining like they used to when your service comes to clean, tell your company right away!

7. She May Pull a Bait and Switch

Claim: Your cleaning service underestimated the work and now you’re paying up charges because it’s taking them longer to clean.

Reaction: Any professional cleaning company should handle this the right way – if your technician goes over the allotted amount of time on a job, it gets deducted from their pay for the week.

6. The Service May Send Someone Else

Claim: If your usual cleaning technician is not available, the company will send someone else in her place.

Reaction: This may happen at some point. But that doesn’t mean you can’t trust them to do just as super of a job as your regular cleaner. They should follow the same checklist and have the same training and most importantly – go through the same background check and random drug testing.

5. You Got a Cheap Rate Because She's Not Insured or Bonded

Reaction: This is so important in this industry. General rule of thumb to follow – always hire a cleaning service that is bonded and insured. This will protect you from loss or injury in the home or office. If you rely on your homeowner’s insurance policy you’ll most likely be paying a much higher premium.

4. She Has a Spotless Record but Her Boyfriend Doesn't, and She Tells Him Everything

Claim: You can trust your cleaning technician but you can’t trust who she knows who knows someone else. Once the word gets out about your valuables and schedule, you can’t control how far that will go.

Reaction: True, you cannot trust everyone. But again, with a professional cleaning service, they should require their employees to sign a waiver saying they will not discuss client information outside of the work environment.

3. She Filled Out Her Checklist Before She Arrived

Reaction: Cleaning services should terminate those employees who deliberately do this with their checklists. I can’t tell you how many signs we have up around here that reminds employees to complete their checklists at the job site. I personally cannot imagine doing a job that big and not needing every task written out on that checklist!

2. She May Have Light Fingers

Claim: Your cleaning technician is swiping things from your home when you’re not looking.

Reaction: The cleaning people get blamed for everything. It’s unfortunate but true. We are the first source for people to blame when something goes missing or damaged. That is why employees are screened and randomly drug tested to make sure we are hiring people that are trustworthy and responsible individuals. Any act of theft is a deadly influence on the company, so any smart hiring manager will ensure their employees will reflect properly on the company’s name.

                                   1. The Tax Man May Think She's Your Employee
Claim: “Paying an independent worker $1,400 or more a year in wages can get you into trouble with the IRS.”

Reaction: Easiest solution… Hire a professional cleaning company that is bonded, insured and pays taxes for their business!

If you have any questions about these topics of interest please feel free to comment or give us a call! 215-757-4014. We’d love to talk to you about what you should be expecting from a cleaning service, and what you can expect from Sparkle Professional Cleaning!



How to Clean Your Computer without a Short Circuit

As I sit here in front of my well-loved computer, I start to notice some dust collection here, snack crumbles there, spots on my screen and all sorts of fun little “who-knows” within my keyboard. We know how dirty they must be, but the concept of cleaning such an expensive and necessary piece of equipment can be frightening. So I did my research, and here’s what I found:

Cleaning the Computer Screen

According to How To Clean Anything…

What you may need: soft cloth, anti-static cloth, water, screen cleaner (such as Falcon screen cleaner)

How to tackle the task:

1. Check your computer manual. It may advise you to only clean your screen with a damp cloth, as many computer screens have an anti-glare coating that you risk damaging if you use a harsh household cleaner. (HTCA) Avoid traditional window cleaners – they can easily damage a sensitive computer screen. 

2. If you are using just a damp cloth to wipe the computer screen, be sure to dry the screen off afterwards to prevent streaking.

3. If advised by the manual to use a soft or anti-static cloth with cleaner, be sure to spray onto the cloth and not the equipment!

Cleaning the CPU

 (Aka the big box aka the “brain” of the computer)

What you need: Soft cloth, compressed air, pre-treated computer wipes, vacuum cleaner, and special cleaning attachments, soft bristle brush.

How to tackle the task:

• General Rule of Thumb for CPU cleaning is to use a compressed air can first and blow the dust free, then use your vacuum with attachments to clean it up.
• These guys explain it best: E-How
• Great tip for using the compressed air: use short bursts so your air does not get too cold and harm the “insides” of your CPU.

Cleaning the Keyboard

What you need: compressed air, clean microfiber cloth or towel, pre-treated computer wipes, vacuum and special attachments.

How to Tackle the Task:

• Unplug keyboard from computer.
• Shake out any loose dust, crumbs and “who-knows,” as I call them.
• Spray in between keys with compressed air, using short bursts and keeping can upright.
• Using your vacuum and special attachment(s), get any remaining dirt loosened with the compressed air can.
• Wipe down the keyboard with a soft cloth dampened with plain water. Use your pre-treated computer wipes and wipe down the keyboard. Then, dry with clean towel or cloth.
• Use a Q-tip or cotton ball to clean between and around the keys.
• Should you spill coffee or soda in your keyboard, unplug immediately, turn upside down and allow to dry on a towel.  HTCA has a good suggestion for severely injured keyboards due to drink spills.

Remember to keep your office space clean and free of dust and other allergens. You’ll feel more awake and clear-headed while at work if you take some time each week to clean your work station. And if your company doesn’t have a cleaner or cleaning service yet, Sparkle is always here to help!

Reduce the Risk of Illness… With Education!

We all know that washing our hands keeps us from getting sick. I’m not here to present a lecture on hand-washing, rather, note that communication between cleaner and occupants is vital to keeping your work space a germ-free environment. A clear and distinct plan for cleaning is, of course, paramount to completing an effective clean. But before that can even happen, the business owner or manager must understand that the cleaning company will do their part in providing a sanitized bathroom, kitchen, and any other community areas. Yet it is also in part the occupant’s responsibility to take care of their personal health and hygiene to prevent the spread of illness.

According to an article in Contracting Profits magazine, “Studies have shown that most people don’t correctly wash their hands, and that – moreso than inadequate cleaning – is responsible for spreading bacteria and infections in school, offices and any building that is accessible to the general public.”

This is why education is so important when it comes to personal health. Cleaning companies like ours should communicate clearly to management of the property the right products and messages will help resolve ineffective hand-washing techniques and other hygienic issues. Products include “antibacterial soaps, which come in a variety of dispensation options, including foam and liquid, as well as touch-free dispensers. By cutting down or eliminating restroom touch points, the risk of contracting and spreading illness is greatly reduced.”

“Travis Ryan, general manager of Enviro-Tech Building Services in St. Cloud, Minn., has seen many clients making the transition to touch-free fixtures. ‘It just makes sense from a health, environmental, and economic standpoint,’ he says.”

If you’re a business owner and you are considering replacing soap dispensers with touch-free dispensers in the work place, think about the amount of sick days that will diminish by providing these illness-prevention tools. A cleaner facility means healthier employees, which leads to lesser sick days and of course, higher productivity. As Ryan mentioned, it makes sense economically for this reason.

Here are a few tips to keeping your work space a germ-free zone:

• Post reminders to wash hands in the bathrooms (on stall doors, by the mirrors, on the exit door)
• Centers for Disease Control and Prevention (CDC) lists good points to post anywhere in the office: Stopping the Spread of Germs at Work Or email this article to employees for their information.
• Provide antibacterial dispensers in each work space – 1 per desk and possibly a few more in common areas.
• Consider purchasing phone wipes. Telephones have over 50 times more germs than restroom surfaces.
• Replace manual paper towel and soap dispensers with automatic ones. Since these technologies provide a pre-measured amount of product, it’s actually a money-saver!
• Simply remind employees to sneeze or cough in a tissue or into their arm. And wash their hands after each use of a tissue. Your employees will appreciate that you are looking out for them and taking the time to make sure they are practicing healthy habits.

Lastly, remember to communicate with your cleaning service. “A business relationship that fosters clear communication and a willingness by both parties to effectively fight infection is very important. This includes creating infection control programs to fit the needs of individual customers, buildings and occupants." (CP, Sept. 2010)