When we see something that makes us stop and say, “Is that right?” I think that’s good enough cause to make it clear to the web readers of the world that you have a reaction worth noting. That’s the reasoning behind our ReACT blog entries, for your future reference. It will give us a chance to comment on the words being shared in our industry and take part in the controversy or argument. Today’s topic is less of an argument than it is just plain feedback from individuals who have used a cleaning service in the past. It’s good to hear the truth about your experiences with people who you hire, but in this case, the act of generalization is hindering the truth.
10. She Doesn't Know Much More about Cleaning Than You Do
Claim: Average cleaning professionals never receive formal training.
Reaction: This may be true, but usually if you go with a professional cleaning company they will claim out right that their staff has been trained on correct products to use and other cleaning techniques that have made the company successful for its lifespan. Also, in the original quote, you can state what products you want used in your home or office, so the technicians are directed to use exactly what you request and nothing else.
9. She Brought Other People's Dirt and Germs into Your House
Claim: Cleaning professionals go to site to site and get dirtier as they go.
Reaction: Not going to lie to you here- cleaning is dirty work! But if your cleaning service is not using fresh towels and dusters for each location, it’s probably an aim to cut corners and is certainly not professional.
8. She's Working Faster but Not Necessarily Better
Claim: Your maid service is cutting corners to go home early.
Reaction: This is how cleaning companies make their money. It’s the honest truth – if your service quotes your cleaning job for 4 hours and it takes the staff 3 hours and 45 minutes, they’re ahead of the game and have made the company some money. But the issue is not that your cleaners are cutting corners; they are more likely just learning the best way to work the job location and be more efficient. If you see that things aren’t shining like they used to when your service comes to clean, tell your company right away!
7. She May Pull a Bait and Switch
Claim: Your cleaning service underestimated the work and now you’re paying up charges because it’s taking them longer to clean.
Reaction: Any professional cleaning company should handle this the right way – if your technician goes over the allotted amount of time on a job, it gets deducted from their pay for the week.
6. The Service May Send Someone Else
Claim: If your usual cleaning technician is not available, the company will send someone else in her place.
Reaction: This may happen at some point. But that doesn’t mean you can’t trust them to do just as super of a job as your regular cleaner. They should follow the same checklist and have the same training and most importantly – go through the same background check and random drug testing.
5. You Got a Cheap Rate Because She's Not Insured or Bonded
Reaction: This is so important in this industry. General rule of thumb to follow – always hire a cleaning service that is bonded and insured. This will protect you from loss or injury in the home or office. If you rely on your homeowner’s insurance policy you’ll most likely be paying a much higher premium.
4. She Has a Spotless Record but Her Boyfriend Doesn't, and She Tells Him Everything
Claim: You can trust your cleaning technician but you can’t trust who she knows who knows someone else. Once the word gets out about your valuables and schedule, you can’t control how far that will go.
Reaction: True, you cannot trust everyone. But again, with a professional cleaning service, they should require their employees to sign a waiver saying they will not discuss client information outside of the work environment.
3. She Filled Out Her Checklist Before She Arrived
Reaction: Cleaning services should terminate those employees who deliberately do this with their checklists. I can’t tell you how many signs we have up around here that reminds employees to complete their checklists at the job site. I personally cannot imagine doing a job that big and not needing every task written out on that checklist!
2. She May Have Light Fingers
Claim: Your cleaning technician is swiping things from your home when you’re not looking.
Reaction: The cleaning people get blamed for everything. It’s unfortunate but true. We are the first source for people to blame when something goes missing or damaged. That is why employees are screened and randomly drug tested to make sure we are hiring people that are trustworthy and responsible individuals. Any act of theft is a deadly influence on the company, so any smart hiring manager will ensure their employees will reflect properly on the company’s name.
1. The Tax Man May Think She's Your Employee
Claim: “Paying an independent worker $1,400 or more a year in wages can get you into trouble with the IRS.”
Claim: “Paying an independent worker $1,400 or more a year in wages can get you into trouble with the IRS.”
Reaction: Easiest solution… Hire a professional cleaning company that is bonded, insured and pays taxes for their business!
If you have any questions about these topics of interest please feel free to comment or give us a call! 215-757-4014. We’d love to talk to you about what you should be expecting from a cleaning service, and what you can expect from Sparkle Professional Cleaning!
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